At Zilogames, we strive to ensure that every customer is satisfied with their purchase. If for any reason you are not entirely happy with your order, we offer a straightforward return and refund policy outlined below:
Returns:
You may return any unused, unopened items purchased from Zilogames within 30 days of delivery for a full refund or exchange.
To initiate a return, please contact our customer service team at [email address] to request a return authorization and instructions for returning your item(s).
Please ensure that the item(s) you are returning are in their original packaging and condition, with all tags and labels attached.
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item received, damaged or defective product).
Refunds:
Once your return is received and inspected, we will process a refund to the original payment method used for the purchase.
Please allow 5-7 business days for the refund to reflect in your account, depending on your bank or credit card issuer’s processing time.
Exchanges:
If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange an exchange.
Exchanges are subject to product availability. If the desired item is out of stock, a refund will be issued for the returned item.
Damaged or Defective Items:
In the unlikely event that you receive a damaged, defective, or incorrect item, please contact us immediately upon receipt of your order.
We will provide instructions for returning the item(s) and may offer a replacement or refund, depending on the circumstances.
Non-Returnable Items:
Certain items are not eligible for return or exchange, including digital downloads, personalized or custom-made products, and items marked as final sale.
Contact Us:
If you have any questions or concerns regarding our Return and Refund Policy, or if you need assistance with a return or exchange, please don’t hesitate to contact us at [email address]. Our customer service team is here to assist you and ensure your shopping experience with Zilogames is satisfactory.
Thank you for shopping at Zilogames!
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